Frequently Asked Questions
We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the links directly below.
Please review our returns policy for details on how to return product(s).
You can try wiping the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel. While doing this you can turn off your pc & printer and leave for a couple of minutes before turning back on. When the printer and pc are powered on make sure the copper plates on the cartridges are dry and put them back into the printer. When installed run the print head cleaning program 3 to 4 times for best results as this will clean the heads & push the ink through.
OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer’s name on the product, such as Canon, HP, Sharp, Lexmark, Brother, Epson etc.
Generic cartridges are specially manufactured to meet high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand cartridges and supplies, and allow for big savings over brand-name cartridges and supplies.
They are typically complex to manufacture and often Printer manufacturers have there cartridges protected by patents.
Recycled original cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale.
The only thing different between our cartridges and their brand-name equivalents is the Price!.